Director, Customer Service

If you can speak two or more languages, it’s worth keeping an eye out on this platform. Working Solutions provides various services related to customer support. Concentrix employs almost 100,000 people and has been around since 1983, so joining them is a fantastic opportunity for progression, or even a more senior position. However, many of the roles posted require experience. However, there’s growth potential — a customer success manager can expect a salary of $70,274 according to If you’re totally new to customer service and want to learn the skill, our article The 9 Must-Have Customer Service Skills and Online Training is a great place to start.

how to get a remote customer service job

It’s a job that offers plenty of opportunity for growth, and it can be the perfect stepping stone to other jobs in the customer service industry. Remote is an online recruitment platform offering you remote customer service representative jobs from various companies. HubSpot is hiring remote customer support specialists to grow and support its West Coast users. In this role, you’ll work roughly 40 hours a week and have unlimited vacation days. PinkCallers supplies small businesses with remote customer service reps who perform fundamental services for that company. PinkCallers’ reps book meetings, answer service calls and help organizations manage their employee scheduling. This position requires about 40 hours of work each week, and you can adjust your schedule based on your time zone.

Remote Customer Service Representative Trends

Because you are working remotely, your focus should be online. Employers and job recruiters use your resume to determine if you are fit for the role or not. This role involves you effectively communicating information to the customers. The solution must be clear and understandable if you are providing a solution to a problem. Believe it or not, people can really tell if you are empathetic or not. Customers react emotionally when dealing with a business.

The remote job boards we’re featuring here do the sifting for you and feature specifically remote jobs only. Travel agents may seem outdated as people can easily make travel arrangements online, but they still exist. What may have once required in-person meetings can now occur via email, phone, or live chat. Concentrix is a company that frequently hires for customer service representative jobs — not a website that hosts various job listings from other firms. A remote customer service rep either works from a home office or anywhere outside the organization’s physical office. In this position, you have to have access to a fast-working desktop or smartphone.

Customer Service Mid

When customers call into a service provider, more often it’s not because they just want to let the company know how thrilled they are with them. It’s because they need some type of professional guidance in either making a purchase, clarifying questions, or fixing an issue. Poise and command that’s felt by everyone, even over a phone chat or conversation, are required for handling customer questions, concerns, and everything in-between.

Finally, it’s essential to have a good knowledge of the products or services your company provides. This will help you troubleshoot issues and provide accurate information to your customers. However, some are perfect for just specific customer service channels.

Companies are looking for people who enjoy assisting customers and learning new things. If you can demonstrate just that, you’ll be on your way to becoming a remote customer service representative. Most duties performed by customer service agents can be done from a home office using the internet to connect to communications tools.

how to get a remote customer service job

Bancorp, U.S. Bank offers a wide array of services, including savings and checking accounts, insurance, mortgage and refinance, investing and wealth management, and loans. Randstad is a global staffing agency and HR services provider offering permanent, temporary, and outsourced staffing services and a range of HR solutions. Randstad works with clients in several industries, including finance and accounting, engineering, healthcare, IT, human resources, legal, manufacturing, life sciences, and logistics.

How Do You Collaborate With Other Teams In The Company?

This will assist you in answering customer questions and resolving problems. This is why many people use a remote customer service gig between jobs, or when they need to earn extra income . You’ll need better-than-average tech and computer skills to land these remote jobs. To ensure that you thrive in your newfound responsibilities, review the following advice for succeeding in a new remote customer service role.

how to get a remote customer service job

Customer service professionals serve as the first point of contact for customers. They provide information or answer questions about products or services and handle and resolve complaints to provide a positive customer service experience. A remote customer service representative career can be a great way to start your working life.

Fancy Hands Remote Virtual Assistant

You successfully motivate your remote team by creating strong connections and collaboration across teams. EzCater is the most trusted provider of corporate food solutions – a $300+ billion market in the US alone.

Customer service jobs can be done from anywhere around the globe. That’s why they’re one of the first and most active sectors in the remote work world. You can change your consent settings at any time by unsubscribing or as detailed in our terms.

Social Media Associate, Customer Experience

You must also have a steady and strong internet connection to perform your duties quickly and efficiently. Apparently, all industries offer positions for virtual customer service agents. As long as more companies are developing an online presence, this position will always be needed, especially to handle never-ending customer inquiries and complaints. If you’re someone who constructed an entire career history of customer service jobs, then you probably know at least a few people with knowledge of remote opportunities in the industry. Virtual Vocations offers you customer service jobs with remote or telecommuting options.

  • Get the best new remote jobs and remote work stories straight to your inbox.
  • Working for this company, you’ll be required to support real estate clients across the United States and Canada remotely.
  • And that’s helpful, because the kind of work you’ll do in the future at Apple may not even be invented yet.
  • During the onboarding process, a company may require its remote customer service employees to undergo training and certification courses before officially becoming qualified to work.
  • You never know who happens to need a customer service representative working remotely for their organization.

It’s time to look at the best remote customer service jobs and where to find them. If you want the flexibility and freedom of remote working but don’t want to sacrifice human contact completely, a customer service position could be a great option for you. It’s a job that involves meeting and talking to dozens of new people every day — even if it is through a screen or phone. Working in customer service is also a great “stop-gap” if you need to start working to get some money in the door, even if it’s not what you want to be doing for the long haul.

Steps How To Get A Remote Job In 2022the Ultimate Guide To Getting A Remote Job This Weekend

The name tells you everything — this is a site for people looking for remote working jobs. With millions of visitors to the site every month and connections with impressive brands like Google, this is definitely a place to check out.

  • Comfort, convenience, and a no-hassle commute are all reasons people like to work from home.
  • This role performs all the duties of customer reps but in two or more languages.
  • However, before diving in headfirst, you may wonder if you have what it takes to handle a remote customer service position.
  • To see all 539 open jobs at Thermo Fisher Scientific, click here.

Most customers are calling or emailing their questions anyway. They’re not going to a physical location to ask about fees on their credit card or find out why their computer won’t turn on. 5+ years of experience in a $1B+ company leading business-to-business customer solutions teams and vast experience in global team management and quality success. DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 40 years we have been tuned in to the needs of customers.

Prepare your resume, make a profile on one of the hiring platforms and organise your time and working space. You can overcome all the challenges and obstacles that go with a remote job, just give yourself time. For keeping any job it’s crucial not to make mistakes and to finish tasks on time, so determine your working hours and lunch breaks in order to stay productive. Creating a list of tasks you want to complete by the end of the day will help you focus and skip unnecessary breaks. You don’t want to work 12 hours a day, so you better stick to the schedule!

Remote Customer Service Representative At Thermo Fisher Scientific Remote

They form a close partnership with their customers, following up regularly to ensure they constantly gain value. These tasks are typically performed via email, phone, or video chat, so it’s possible to succeed in the position remotely. Live Chat has taken the world by storm and it’s a great invention for busy customers who don’t have time to call. Live Chat agents interact with customers via live chat software. PNC Bank – frequently has remote customer service positions available.

I am glad you said that getting a remote job is not easy. But the reality of the situation is that it is a lot simpler.

Apply to customer service jobs and ask the recruiter about the possibility of a remote schedule. When all else fails, job-seekers what is remote customer service always have the option to communicate their needs with a potential employer and try to negotiate an ideal work situation.